Contact KBfit
KBfit is a small, independently run utility site. Messages are read by the person who maintains it — there is no support team, and no automated ticket system.
What to contact us about
- Tool problems — an image that fails to compress, an output that does not match the size you asked for, or a download that does not start.
- Feedback — a size preset you need, a form we do not cover, or a part of the interface that confused you.
- Privacy questions — anything about how images are handled. See the privacy policy first; it explains that processing happens in your browser.
- Website issues — broken links, layout problems on a particular device, or accessibility barriers.
What to include
For a tool problem, the details that make a fix possible are:
- Your browser and device (for example “Safari on iPhone 13”).
- The input file type and approximate size (for example “HEIC, 4MB”).
- The preset and target you selected, and the size the tool reported.
- What you expected instead.
Please do not send the photograph itself unless it is necessary — the tool works locally, and there is usually no need to share the image.
Contact address
KBfit Support — email is the only contact channel. Please include the details listed above.
What we cannot help with
- Official requirements. We are not affiliated with any examination board and cannot confirm whether a file will be accepted. Check the current notification.
- Application problems. We cannot access, edit, or submit a form on any portal.
- Recovering files. Images are never transmitted to us, so we hold no copy of anything you process.
Response time
Messages are answered as time allows. There is no guaranteed response window, and no paid support tier.